Banking issue - Success Story

My dear friends,
Greetings.

I am glad to share our Helping Hands Foundation’s Success story, related a Bank issue.

We received the following representation, requesting for our intervention to resolve an issue, which is pending since 2015, that is for more than seven long years.


During my personal verification of the documents related to this issue, available at the Janseva CCS HO, Mumbai, it is observed that the HO staff tried to resolve the issue, through various methods including lodging of police complaint; issuing legal notices to the Kokan Mercantile Bank, etc. 
Ultimately they stopped pursuing the matter, few years back, due to various reasons.

As per our HHF policy, a case sheet on this issue was prepared on our HHF letter-head, duly covering all the facts supported by the documentary evidences. Then, we registered online complaint on 9.10.2022, with the RBI Ombudsman, by attaching the case sheet.
The hard copy of the case sheet was also sent to the Ombudsman office, through Registered Post.

Following is the screen-shot covering our complaint registration, with the RBI Ombudsman.


After 3 reminders at regular intervals, our issue got settled by the Ombudsman and the complaint was closed on 3.1.2023.

Following is the scree-shot covering the email of RBI, about closure intimation.   


Ultimately, after de-freeze of the two current accounts, at our advice, entire outstanding balance was withdrawn from the Kokan Bank, by keeping the minimum balance.

Following is the letter we received to that effect.



We request all of you to circulate this Blogpost content in your friends’ circles and motivate people to resolve their issues, through systematic approaches. If there are any hurdles, then the matter can be brought to our notice, for necessary further course of action.

Incidentally, we would like to place on record that - we have not charged any fee for the above issue settlement, because our services are at free of cost. 

Let us help as many people as possible, so that we will get suitable help, at the time of need, as per the nature's law. In case, you are not in a position to help the suffering people due to any reasons, then please forward the below link to them with an advice to contact our Helping Hands Foundation, for necessary help, as per procedure furnished in the below link.

With regards 🙏,
Abdul Naseer ,
Managing Director,
Helping Hands Foundation.

Comments

B BALAJI PRASAD said…
Hearty congratulations to HHF for their assisting the unresolved issue for over years, of freezing of bulk amounts of ₹.10.0lakhs, of Jansena Co.Op.Credit society, Mumbai with Konkan mercantile Bank Ltd,

Great and prompt corrective action by HHF in taking up the issue to the concerned level in resolving the issue

Once again congrats to HHF and team
3/27/2023
B BALAJI PRASAD said…
Great efforts by Helping Hands Foudation and it's chief mentor Mr. M A Naseer in hammering out the issue of Janseva co.op credit Society Ltd in un-freeezing of funds to the tune of ₹.10.0lakhs, kept on hold without out any valid reason.

A great relief to the Society, that suffered for no reason of it.
Steps be taken for claim of penal interest from Konkan Mercantile Bank for the default period

3/28/2023
Helping Hands Naseer said…
Thanks for your comments
3/29/2023
Lalith said…
Great work Naseer sir. God bless you and your family.
7/19/2025
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